About Nancy Crooks
With many years experience in the industry and a wealth of personal travel knowledge, I take pride in offering my clients a professional full service travel solution. I enjoy tackling complex itineraries whilst ensuring I find the very best offers. Working in a fast paced and ever changing industry, the key to my success is to offer a consisent, reliable and efficent service to my clients.
Being an independent Travel Broker allows me the opportunity to work from a home based office and the technology available allows my business to be fully mobile.
I'm available to assist with your travel plans at any time and would be delighted to hear from you!
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How long have you been with TMG? How long have you been in the travel industry?
Joined Nov 2019. In the travel industry 40 years!
Do you still have any clients from when you started in travel/with TMG? How long have they been clients of yours?
Yes, 30 years.
What makes them a special/loyal client?
Their repeat business.
What is the most memorable trip you have booked for a client?
In my AirNZ days at Pakuranga. Picked up a call from gentleman looking for special property for he and his wife (who was suffering from cancer) for a final trip overseas. I had just returned from a Cairns famil and had inspected a delightful boutique property at Palm Cove on the beach. I knew it was just right, and it was.They were most grateful.
What is the most impactful customer service you have offered?
Can't recall any specifics but have been involved with a number of compassionates over the years and these always draw out my customer service strengths.
What are the best thanks you have received from a client?
Customers always thank me during the return phone call followup and this is much appreciated.
What has been the biggest change/challenge you have experienced in the travel industry in the last 20 years? And how did you overcome that change/challenge?
Covid! By keeping busy and positive. Maintaining contact with customers.
If you've answered Covid to the above, is there anything else significant you've found has impacted the travel industry in the last 20 years? How did you deal with this?
Technology. Still dealing with it!!!!
